The Process
At GEM LLC, we believe in clarity, transparency, and communication from start to finish. Here’s what you can expect when working with us:
1. Initial Contact
Reach out and share your project details with our virtual assistant, Mia. She’ll collect the basics to get things started quickly and efficiently.
2. Follow-Up & Vision
One of our team members will follow up via text or email to gather additional information—like pictures, your goals, and your vision for the space.
3. Rough Estimate
We’ll provide a rough estimate based on the information you’ve provided. This is not a final price, but it gives you a clear idea of whether the project fits your budget. Budget transparency is key—it helps us determine what can and can’t be done.
4. Site Visit
If the rough estimate aligns with your expectations, the owner will visit the site to take rough measurements, get a feel for the space, and discuss layout, options, and expectations in detail.
Note: A site visit fee may apply depending on project scope and location.
5. Written Estimate
You’ll receive a detailed written estimate by email. You have 7 days to review and accept it.
6. Deposit & Scheduling
To secure your place in our project queue, a 50% deposit is required. Once received, we’ll lock in your spot.
7. Payment Schedule
- After demo: 25% due
- On completion day: Final 25% dueA $100/day late fee applies to overdue final payments.
8. Project Timeline
Most projects take 2–4 weeks depending on complexity. We’ll provide a more accurate timeline after the site visit.
9. Communication
Almost all communication is done via text or email. This ensures both parties have a clear, documented history of all conversations. We limit phone calls unless absolutely necessary.
10. Materials
Clients are responsible for purchasing most finish materials directly from the supplier of their choice. (Flooring, Tile, Fixtures, Mirrors, Hardware, Vent Fans, Grout, sometimes vanities and cabinets, etc) This all depends on what the client is going for. There is so many options that we find its easier for the client to go look themselves with direction from us.
Paint is also purchased by the client. If a client changes the color after painting begins, a repainting fee may apply based on the scope of rework.
All building materials (Lumber, plumbing, electrical, cement board, nails/screws, etc) is supplied by GEM.
Windows/doors would depend on the project
Everything that is the clients responsibility and not included in the estimate is outlined in the estimate so you know what you will have to order yourself.
11. Change Orders & Unforeseen Issues
Our estimate remains fixed unless:
- Additional work is requested by the client, or
- We uncover hidden issues once work begins (e.g., structural damage, plumbing issues)Any added work must be approved and paid in full before proceeding.
12. Scope of Work
The written estimate clearly defines what is included in the job. If it’s not listed, it’s not included. Changes require written approval and updated pricing.
13. Cancellations
Cancellations after accepting the estimate are subject to a 25% cancellation fee. If materials have already been ordered or work has started, additional costs may apply.
14. Clean-Up & Access
We ask that clients provide clear access to the workspace and working utilities. We clean up daily, but remodeling is dusty by nature—please expect some disruption during the process.
We can provide you with the name and number of local small businesses that do home cleaning. You can have this added to your estimate if you would like, you have to tell us at the time of the estimate.
15. Warranty & Support
We stand behind our craftsmanship. If any issues related to our work arise within the first 6 months, contact us—we’ll make it right.